Time Warner Telecom is not a Rational Actor

Here's the timeline of fail so far:

It's all looking good so far, everything makes sense and nothing unexpected or retarded has happened.

Okay, so we had to repeat ourselves once -- that can happen, sure it would be better if they had communicated this information for us rather than relying on me to catch their errors. Still not horrible.

Okay, that's some more fail right there. But wait, there's more.

At this point, I am very tired of telling Time Warner Telecom to do what it is that they said they were going to do.